Shipping as well as changes and/or returns are under the following regulations that customers must agree to::
The accepted orders will be dispatched to the assigned address 2 working days, which exclude holidays and weekends.
National and International shipping is using postal services.
Liability on delivery dates are the sole responsibility of the postal services.
All products are packaged with quality standards here at our facility. Your parcel is subject to customs inspections at your port of entry and The-herb-shop.com cannot be held responsible for damaged articles or seizures by your country officials. We don't refund or resend orders if they are seized at customs of your country.
In all cases, shipping costs are not refundable.
Customers are responsible to inquire about prohibited products on their countries. If order is rejected on custom because the product ordered has restrictions, our company will not refund the order amount and we don't resend orders.
Order Cancellation Fee
Customer can cancel his order before courier pick up the parcel from our store. There is a no refundable fee (7.5%) for each cancelled order.
Limitation of Liability
The-herb-shop.com takes no responsibility for delays, lost, stolen and or damage goods while in transit with couriers. Liability for delivery dates is the sole responsibility of the courier and your local courier.
The-herb-shop.com may change without notice courier pricing to come into line with any price increase courier may inform us.
Customers are responsible to inquire about prohibited products on their countries. If order is rejected or seized at customs because the product ordered has restrictions, The-herb-shop.com does not refund order amount and don't resend your order.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up. Do not confuse them for additional shipping charges.
The-herb-shop.com Returns Policy
Unfortunately we do not accept returns on food items